Professional Holiday Home operators can add a manager or administrator through the DET Holiday Homes Portal. DET currently requires an updated commercial licence, identification for the designated person, and a signed company letter. Managers must be specified on the operator’s trade licence, while administrators have restricted rights and can only check guests in and out. The service is currently free and DET lists processing within one business day.
As a holiday home company grows, one login should not become the entire compliance system.
New employees join.
Operations teams split responsibilities.
Managers change.
Some staff need broad account access.
Others only need to check guests in and out.
DET provides a formal process for adding managers and administrators to a Holiday Homes account.
Understanding the permission difference matters for both operations and security.
What Is the DET Holiday Homes Manager and Admin Service?
DET’s current service allows professional Holiday Home operators to update key personnel information and add manager or administrator contacts to the Holiday Homes system.
The service is intended for Holiday Home operators.
What Documents Are Required?
DET currently lists:
An up to date commercial licence for the professional operator
A passport or Emirates ID copy for the designated manager or administrator
A submission letter on company headed paper signed by a company owner or partner
Always check the live service page before submission because requirements can change.
What Is the Difference Between a Manager and an Administrator?
This is the important part.
DET states that a manager must be specified on the operator’s trade licence.
Administrators have restricted usage rights and can only check guests in and out.
That means user roles should match actual job responsibilities.
Do not give broader access simply because it is convenient.
How Do You Add a New User?
The current process is simple.
Step 1: Log in to the Holiday Homes Portal
Use the professional operator account.
Step 2: Add the New User
Select the applicable manager or administrator function and enter the required information.
Step 3: Review and Submit
Confirm the details and supporting documentation.
DET currently lists the service as free and states an expected processing time within one business day.
Why Shared Credentials Are a Bad Idea
When a team grows, it can be tempting to give everyone the same username and password.
That creates several problems.
You lose accountability.
Passwords get shared in chats.
Former employees may retain access.
Nobody knows who performed a particular action.
Role based user access is better.
Every person should use the access level appropriate to their responsibility.
What Happens When an Employee Leaves?
Create an offboarding process.
When somebody leaves the company:
Remove or update system access.
Change any shared credentials that should not have existed in the first place.
Review access to PMS platforms.
Review email access.
Review smart lock administrator access.
Review shared drives.
Review QuickPass or other operational systems.
Review financial tools.
Do not treat access removal as an IT problem only.
It is an operations and data security issue.
The QuickPass guide to holiday home guest data security explains why access controls matter when staff handle passport and identity information.
Separate DET Permissions From Internal Roles
An employee’s DET role is only one part of their job.
A team member may also need access to:
PMS
Channel manager
Guest communication
Cleaning system
Maintenance system
Smart locks
QuickPass
Financial reporting
Create an access matrix.
List every employee against every platform and the minimum permission needed.
Why This Matters More as You Scale
At one property, the owner often does everything.
At twenty properties, that model stops working.
The QuickPass scaling guide for Dubai holiday home portfolios explains why roles and systems become more important as the number of units grows.
The complete holiday home operator toolkit also provides a useful map of the platforms professional operators commonly manage.
Common Account Management Mistakes
Sharing one login across the team
Not removing former employees
Giving unnecessary access
Failing to document who owns each responsibility
Keeping sensitive data inside personal employee accounts
Not reviewing permissions after team changes
Build an Access Review Into Your Quarterly Audit
Every quarter ask:
Who currently has access?
Do they still work here?
Do they still need that permission?
Is their role correct?
Are there dormant accounts?
Are shared passwords being used?
A ten minute review can prevent a major security problem later.
FAQ
Can I add an administrator to my DET Holiday Homes account?
DET currently provides a service for professional operators to add manager and admin users.
What can an administrator do?
DET states that administrators have restricted rights and can only check guests in and out.
Does a manager need to appear on the trade licence?
DET states that the manager must be specified on the operator’s trade licence.
How much does it cost to add a user?
DET currently lists the service as free.
How long does approval take?
DET currently lists processing within one business day.
As your team grows, the goal is not to give more people more manual work. QuickPass helps operators reduce repetitive guest administration while giving teams a clearer digital check in process across the portfolio.
